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Emergency Medical Service (EMS) patient care

In an effort to continuously evaluate and improve our ambulance service, Strathcona County Emergency Services invites you to complete this survey if you or a family member has used our service within the last year. This survey should take approximately 5-8 minutes to complete.

Please note: This survey is about the ambulance (pre-hospital) service only. Ambulances are dispatched to calls under the umbrella of Alberta Health Service (AHS). Hospital wait times are managed under AHS. 

Survey results are analyzed an annual basis. As this is an ongoing survey, please complete only one survey for each time you have used our service. If you have used our service multiple times, we invite you to provide feedback for each experience. 

If you have an immediate question or concern, please contact emergencyservices@strathcona.ca or call 780-467-5216.


Personal information is being collected under authority under section 33(c) of the Freedom of Information and Protection of Privacy Act. It will be used to evaluate, manage and administer programs intended to improve Strathcona County EMS services. Reports containing survey information in aggregate form may be disclosed to Alberta Health Services and/or made public. If you have questions regarding the collection, use and disclosure of this information contact Quality Management Coordinator at 780-400-3821.
This question requires a valid date format of MM/DD/YYYY.
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This question requires a valid date format of MM/DD/YYYY.
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3. Where was the emergency which required ambulance service?
4. The reason an ambulance was called is because *This question is required.
5. How many medical responders were at your call (including the driver)?
6. Was it a Strathcona County ambulance?
7. Did emergency medical service (EMS) personnel introduce themselves to you?