This online survey is being administered by Explain Market Research on behalf of Northern Powergrid, the electricity network operator for the Northeast and Yorkshire.
As part of its ongoing service improvement plans, Northern Powergrid is looking to understand the views of its connections customers.
This online survey will take approximately 10 minutes to complete.
This study is very important, as the results will be used to ensure that Northern Powergrid continues to provide its connections customers with the highest standards of service.
This survey is conducted in line with Market Research Society guidelines. You do not have to answer questions you do not wish to and you can terminate the survey at any point. In addition, at the end of the survey you will be able to specify whether you feedback is attributed to you or whether you’d prefer to remain anonymous.