Post's Commercial Insurance Fraud Survey 2018

1. Contact information (used for data validation purposes only) *This question is required.

Email
Job Title
Company

2. What commercial areas are you involved in? Please select all that apply. *This question is required.

Liability
Motor
Property
Other - Please specify Please enter an 'other' value for this selection.

3. Rank these commercial areas in order of which you think is most susceptible to fraud?
Top rank = most susceptible to fraud
Bottom rank = least susceptible to fraud
* Please rank all options listed below: *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Cyber
Motor/Fleet
Professional indemnity
Property
Public liability
Employers’ liability

4. Do you sell commercial policies directly or through brokers? *This question is required.

5. What are the main pain points of commercial insurance policyholders? Please rank the below pain points in order of significance.
Top rank = biggest pain point
Bottom rank = smallest pain point
* Please rank all options listed below: *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Responding to lots of questions at point of sale and renewal
Being able to easily check if there are competitive premiums/policies available providing the same levels of cover
Being able to easily assess if they are underinsured
Being dependent on the broker selling the correct product with the correct level of cover for their needs

6. What are the main pain points of the insurers and underwriters? Please rank the below options in order of significance.
Top rank = biggest pain point
Bottom rank = smallest pain point
* Please rank all options listed below: *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

No single consolidated view of all previous commercial insurance claims linked to the insured company
Reliability on broker gathering accurate information at Point of Sale and Renewal
Requirement to ask the policyholder many questions at Point of Sale and Renewal
Lack of industry fraud database for commercial insurance fraud

7. Please comment below on any other pain points/frustrations relevant to:

Commercial insurance policyholders
Insurers/underwriters

8. How far behind personal lines do you think the commercial sector is in terms of claims fraud detection? *This question is required.

9. How far behind personal lines do you think the commercial sector in terms of underwriting fraud detection? *This question is required.