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Dormant Accounts – Survey on Credit, Savings and Protection for Low Income Households

Dormant Accounts – Survey on Credit, Savings and Protection for Low Income Households

Purpose
To allow all stakeholders to express their opinions on how Dormant Account monies should be best deployed.  The Big Lottery is specifically reviewing the needs in three different financial product areas: credit, savings and protection (insurance) provision.
 
1. What best describes your type of organisation:
 
2. What region(s) do you currently cover?
If you are a credit provider [ticked one of the first 6 bullets indicated above in regard to type of organisation], there is a separate survey that you should also consider completing [https://pwc.qualtrics.com/jfe/form/SV_e8zoAowuopCsmwJ].
3. What are the biggest barriers for low income households to accessing and using fair, affordable and appropriate credit, savings and insurance products and services?


Select up to three – on credit
4. Select up to three – on savings:
5. Select up to three – on insurance:
6. Where do these barriers (to taking up credit, savings or insurance products) occur? (Tick all that apply)  
7. How do existing products and services fail to serve the needs of households on low incomes?



Select up to three – on credit:
8. Select up to three – on savings:
9. Select up to three – on insurance:
10. What would make a difference to the use of fair, affordable and appropriate credit, savings and insurance products and services by households on low incomes?


Select up to three – on credit:
11. Select up to three – on savings:
12. Select up to three – on insurance:
14. Are there particular groups of people that need support to access and use the existing savings products and services? (Tick all that apply)