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Healthwatch Greenwich ASC Survey 2019

Autism services in the Royal Borough of Greenwich

About this survey 
Healthwatch Greenwich is hoping to hear from people with experience of autism. In particular, parents and carers of children and young people, as well as children, young people and adults with autism (diagnosed and undiagnosed) in the Royal Borough of Greenwich.

We want to hear your experiences of understanding and accessing services, from first noticing a difference and first contact with professionals, to having assessments, and through to long term support.

Have you had excellent care and support from an individual or team within the Borough? How was the assessment process? Was the right level of understanding and support provided by schools, GPs and other professionals? What really helped and what caused problems?

 

About Healthwatch
Healthwatch gives people a voice. Locally Healthwatch helps people get the best from their health and social care services, whether it's improving them today, or helping them shape them for tomorrow. Healthwatch seeks out and represents local voices to influence the delivery and design of health and social care services. https://healthwatchgreenwich.co.uk/ 

All of the information given will remain completely anonymous. 

We will always ask your explicit permission before using any potentially identifiable information. We will publish all the feedback on our website in the final report, and the information will be shared with local decision makers, commissioners and service providers.

By completing this survey you confirm you understand the above and consent to Healthwatch Greenwich using the information provided (anonymously). You have the right to withdraw consent at any time by letting us know (please email steve@healthwatchgreenwich.co.uk), however once the report is published it may not be possible for it to be withdrawn.
1. Who is completing this survey? *This question is required.
When did you first notice your child might have autism or other special educational needs?
When did you first become aware you might have autism or other special educational needs?
2. Who was the first healthcare or education professional person you spoke to (or spoke to you)?
Did they provide you with adequate help, advice or support you needed at the time?
Did your child have an assessment or go through a diagnostic process?  *This question is required.
Did you have an assessment or go through a diagnostic process?  *This question is required.
How long did your child have to wait for the assessment/diagnosis?
How long did you have to wait for the assessment/diagnosis?

Did you receive any support or access any of the following services whilst you were waiting for assessment/diagnosis? 

How would you rate the support/ services you received?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
 Did you feel supported during the diagnostic process? 
Did you receive the information you needed?
After diagnosis, did you receive follow-up from any healthcare professionals?
Were you signposted to any other services?
Did you get a copy of the diagnosis/assessment?
Overall, how do you feel about the diagnostic/assessment process?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
3. Did you receive a leaflet or information about the services available in Royal Borough of Greenwich following diagnosis?
4. Have you had input from any of the following services? *This question is required.
Overall, how do you feel about the service?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
Were you offered any training about autism and ways to support your child?
Overall, how did you feel about the training?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
5. Do you attend or have you attended any autism support groups/clubs?
Did you/your child receive an Education and Health Care Plan (EHCP)? 
How would you rate your experience of the EHCP process?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
6. Overall, how would you rate your satisfaction with the services for Children and Young People with autism in Greenwich? 
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied